Pick n Pay online disappointment

I booked a delivery for between 6-7pm last night. Never came. Called them this morning, and said I NEED to leave home no later than 12pm today so they need to come then. They havent. Called AGAIN, wasting lots of airtime on a second call to a prime-rated number. Told me the driver was "on his way", needless to say, after an hour, he still isnt here. I am delaying my plans I have now, waiting for them. As well as having to go to the neighbourhood store now ANYWAY this morning to buy the basics that I needed. I have used pnp online FIVE times in a one month period, and not small amounts. So silly me for thinking they would actually value and prioritise me as a customer. No wonder the internet is full of complaints about them!