Pick n Pay online charging for goods not delivered

Order delivered on 25/02/16 no. *** <br> <br> 1 item not delivered but charged for. I marked it on the delivery sheet as not delivered. Previously I would receive an sms and I would get a refund. It is not a large amount but it is the principle. If you do this to a few hundred people then surely you would be making a huge profit. Reading the other complaints on hellopeter it certainly looks like this is a common occurrence. My wife has called customer care twice to no avail. Now that woolworths makro and dischem offers delivery I think the public should be made aware that there are better options for home delivery out there. Quick to take customers money but quite slow on service. In the competitive world today you should be quite embarrassed that people have to get to the stage of reporting you online.