NL
Nkekolo L
1 reviews | Active since Nov 2020
23 Sept 2025, 16:10
Pick n pay online buffer fee
I ordered items online at pick n pay. I was charged buffer fee, which they promised to refund after my order is completed. They didn't refund my money back.
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Pick n Pay's replyOfficial
24 Sept 2025, 10:02Hello Nkekolo, Thank you for reaching out to Pick n Pay Customer Care team.
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. I do apologize for the inconvenience caused.
Kindly note that I have logged your request with Asap. An agent will provide feedback either via call or email. You can follow up for more information and a quicker resolution by contacting ASAP on ***. or email *** for your records, please see reference number- ***
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards,
The Pick and Pay Team
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. I do apologize for the inconvenience caused.
Kindly note that I have logged your request with Asap. An agent will provide feedback either via call or email. You can follow up for more information and a quicker resolution by contacting ASAP on ***. or email *** for your records, please see reference number- ***
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards,
The Pick and Pay Team
Best regards,
Pick n Pay's reply24 Sept 2025, 10:02
Official
Hello Nkekolo, Thank you for reaching out to Pick n Pay Customer Care team.
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. I do apologize for the inconvenience caused.
Kindly note that I have logged your request with Asap. An agent will provide feedback either via call or email. You can follow up for more information and a quicker resolution by contacting ASAP on ***. or email *** for your records, please see reference number- ***
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards,
The Pick and Pay Team
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. I do apologize for the inconvenience caused.
Kindly note that I have logged your request with Asap. An agent will provide feedback either via call or email. You can follow up for more information and a quicker resolution by contacting ASAP on ***. or email *** for your records, please see reference number- ***
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards,
The Pick and Pay Team
Best regards,