Pick 'n Pay online bad service

Never thought I'd have to write a bad review on PnP, but when you're fed up, you're fed up, right?? I did some online shopping at Pick 'n Pay in the beginning of November. I know about the money that they "put aside" in the credit card allocated for payment and then when the payment is done at the counter, the money that was initially put aside, gets released back into your credit card. well, the transaction was finalised on 9 November... and still there is an amount of R2 800 (yes, that's a lot of money to not have access to!) sitting in my uncleared funds in my credit card. I've been emailing them since last week, asking them to look into it. No response. Yesterday I phoned ABSA, just to be told that Pick 'n Pay are the only ones who may release this money. I emailed them again, from two platforms. Then I started calling their telephone numbers: ***and ***... no answer! I emailed again today, just to get an automated response that they have received my query and they will be in touch "shortly"... I also tried calling the numbers again... still nobody answering the calls! So, Pick 'n Pay, I'm sad to say, I'm NOT happy at all about the fact that you have not cleared the funds and are not getting back to me about what is happening... Hence this review