Pick n Pay online

<p>We did our normal monthly shop online from Pick n' Pay, book a time and paid. Our Slot was booked for 15h00 on Saturday Afternoon as this was perfectly convinient with our Saturday schedule. When Saturday arrived, the driver called us to make arrangements to delivery @ 10, which really did not suite us. He arrived and unpacked as we marked items off the list, as he unpacked. 1 x Mop, 1 x white cheddar cheese 450g and 1 x Box Bokomo butter milk Rusks 500g was not supp****, the driver did say he would deliver these items. This has not been the case, we have since sent mail and called twice. All occation we had responce that the items would be delivered. Here is the first response recieved on the 28/5/2017 @ 3:45 pm:- RE: PnP Online Shopping - Contact Us ********** 229, </p> <p>Good Day Aphra Ruurds</p> <p> </p> <p>Thank you for shopping with Pick n Pay.</p> <p> </p> <p>We would like to sincerely apologize for not delivering a complete order, we understand how frustrating it is when your expectations are not met. Kindly note that a redelivery request has been sent to the store to be processed for items charged but not delivered. This will be resolved for you as soon as possible.</p> <p> </p> <p>We strive to provide the best customer service to our customers and we apologize for your experience and the service you received.</p> <p> </p> <p>We value you as a Pick n Pay customer and are committed to improve continually on our service levels.</p> <p> </p> <p>Should you require further assistance or information, please do not hesitate to contact us on the numbers stated below.</p> <p> </p> <p>Tel: ***</p> <p>International: ********** </p> <p> </p> <p>Fax: ***</p> <p>Email: ********** <p>Website: www.pnponline.co.za </p> <p>Kind Regards,</p> <p> </p> <p>Nomfundo Ngwenya</p> <p> </p> <p>Pick n Pay Online Shopping Consultant</p> <p> </p> <p>We have since called again on 2 seperate occations and been promised the redelivery of items. Unfortunately this is all empty words and really not followed through. I will be laying chrages of theft against Pick n Pay tomorrow as this has not been resolved and a week later we are still awaiting delivery. </p>