Pick n Pay on line delivery is pathetic

My son is living alone in Pretoria due to his work situation. He often buys goods on the apps. He did not have any issues with Checkers Sixty60. When Pick n Pay also introduced this same method, he tried them but was horrified with the service. He placed his order at 12:00. He contacted them at 3pm and 4:45pm again as the delivery did not arrive. The call centre told him that they will investigate and get back to him. He also called the store but nobody, not even the manager was of any help. Eventually around 5:30 after speaking to the manager again, he was told that they were too busy and will deliver he next day. They were informed that he was at work and they must deliver after 4pm. They brought the items at 9am and left it at the security. The packets were still sealed when he picked them up in the afternoon after work but half of his items were not delivered and some of the frozen items had defrosted. He complained to the call centre who was not helpful and even the manager of Pick n Pay did not assist. Pick n Pay on line purchase is a disgrace and therefore they should learn a thing or two from Checkers. He will never buy from Pick n Pay on line again. Very disapponted.