Pick n Pay on Darwin

Bad customer service.

Yesterday the 15 December 2019 me and my family went to pick n pay on darwin to go buy our food to eat that day..our car is in for repairs so we ordered UberX..R42 to go til there and then R42 to go home again.. We did our shopping and went home not knowing the chicken I bought is rotten!

This was bad as I called in by pick n pay expecting good customer service... A guy name Delano answered the fone and said the floor manager could not attend to my call so he send him to talk to me.. How could a manager send an floor assistant to accompany customers on the phone???

He had no manners..the more I explained myself of this chicken I bought by them..the more rude he was..he shouted at me..I felt like it was my fault..

I have put the call down as I could not take it anymore. I called the pick n pay customer care line O.m.w this lady on the phone was also not helpful at all..her name is Tendeka Ntomealo. She said she can't do anything and that I should take back the chicken and get my money back..she told me to put that rotten chicken in my fridge and keep it there until I have Uber money to take it in(shocked) as that was my children Sunday lunch how rude was she..I told her that I don't have Uber money to go up and down..she said she can't do anything and that's the procedure.. wow! I was shocked..my children must eat! I do not have money to Uber up and down!

Eventually I requested and Uber again up to Darwin..urgh! They messed up my whole Sunday! I was so angry

I came there and supervisor on duty gave my money back and kept me waiting there as she was up and down.. I told her I want to speak to the manager on duty..she called him..he came to me greeted with no eye contact..while he was greeting me he looked away! I told him why is looking away while he greeted me he did not even apologies..his name is Noel.

I told him what happened and said he must check the expired date on the chicken pack..the 15 December 2019 Isn't it supposed to not be on the shelf??

Anyway he told me I must come to his office..I went after him as we stood infront of his office and not inside..I asked him is this your office..he showed me it's there..o.m.w!

I explained myself again to him asking him how are we going to go about my Uber money and this trauma I just went through..he said he can't do anything about that he can only give my money back..wow I was shocked as it looked like it was my fault!! Is it my fault?? Delano and Noel did not wanted to give me their surname! How unprofessional!

I ended up walking to spar and bought my chicken there...and walked home from spar to peerless park East!

This is a bad place! Bad staff! Bad customer service! How is that possible

Regards Jasmine Theunis