Pick n Pay Off Meat

I purchased 14 spiced chops from pick n pay on the Saturday. Early Sunday morning we marinaded the meat and before our guests came my husband started the braai. To our horror the meat started foaming and I assumed it was the spice PNP used. After the chops was done my husband sampled a piece and the meat was off. We phoned PNP after eventually getting through, and we were told to bring the meat back. I left everything and went to PNP. Dispite being refunded for the meat, I was dissapointed that PNP did not consider our time having braai'd and driving to and from the shop, let alone the charcoal or marinade I soaked the meat in. My husband called and left a message a day later but since then, no one has returned his call. The Sunday we were more panicked that our guests would arrive and I would still be at Pnp at its busiest time. If it was any other day, I would have demanded PNP replace the meat, items used and drop it off at home. I frequent PNP at least thrice a week, we spend on average R1500 a week between KC, Picbel and Rosmead. As a paying customer, I don't expect poor product or service from a massive chain store like PNP. What was more frustrating is the Sunday morning, I had just returned a product that's foil was opened under the lid. Only to be told to check the new replacement one. After checking 7 of the lids, 6 was all opened (The foil sealing the top was lifted) I told the woman at customer service. Prior to that the underwear XS, had XL inside the box. Same story... Same outcome. It is instances like this that will make me shop at a reputable competitor and spend more for guaranteed quality. Pick n Pay you really need to up your game and put your customers first. Customer first should be your focus with every and any encounter. How will you fix this...