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chanell R
1 reviews | Active since May 2018
08 May 2018, 19:35
Pick n pay oakfields
I went to this pick n pay yo exchange a pack of nappies from size 3 to 4 (I bought it from another pick n pay but I had my slip) and to buy a few thing. On arrival I told security and he directed me to his manager I explained that I bought the wrong size and he told me to go ahead. Half way through the shop he approached me to tell me that unfortunately I would have to go to the other pick n pay that I bought the huggies from to exchange them! This is unexepatlable! Pick n pay oakfields I will not spend R1 with you ever again!!!!
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Pick n Pay's replyOfficial
09 May 2018, 11:20Good day Chanell,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light, we are busy addressing this with our management team.
Kindly take note that prices may vary at our stores depending on the type of store that you are visiting and this may be one of the reasons that the store was not able to assist with the exchange of the product.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
Pick n Pay's reply09 May 2018, 11:20
Official
Good day Chanell,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light, we are busy addressing this with our management team.
Kindly take note that prices may vary at our stores depending on the type of store that you are visiting and this may be one of the reasons that the store was not able to assist with the exchange of the product.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,