1 reviews | Active since Sept 2018
Pick n Pay not refunding my money
I placed an order online for my groceries to be delivered Tuesday 28/08 and it was not done. No communication received. Called on Wednesday to follow up, was promised feedback, non received. Called on Thursday to cancel order. Called again the following week to follow up on my refund to this day Friday 06/09 my money is still not refunded. This was the money that I had set aside for groceries for the month. Should i starve or not pay some other bill?
Good day Nthabiseng,
Thank you for choosing Pick n Pay and taking the time to write to us.
Please accept our apologies for the inconveniences caused to you.
We have queried your complaint with our online shopping team and have been advised that your refund was processed on 05.09.2018.
Invoice number : ***
Amount refunded : R979.11
Please take note that it could take 3-5 working days before this amount is made available to you by your bank.
Our online team will email you a copy of the credit note shortly to *** .
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Good day Nthabiseng,
Thank you for choosing Pick n Pay and taking the time to write to us.
Please accept our apologies for the inconveniences caused to you.
We have queried your complaint with our online shopping team and have been advised that your refund was processed on 05.09.2018.
Invoice number : ***
Amount refunded : R979.11
Please take note that it could take 3-5 working days before this amount is made available to you by your bank.
Our online team will email you a copy of the credit note shortly to *** .
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas