EB
Ebrahim B
1 reviews | Active since Mar 2021
20 Jul 2021, 14:50
Pick n pay not delivering items ordered
I ordered a few items from their online bottles app. The items were not delivered. Have tried calling the call center a few times. Have been promised a solution. Nobody can tell me what has happened to my order nor can they tell me how will I get my items.
For a big company like pick n pay to give such poor service is unacceptable. I feel as if pick n pay has looted my items.
Helpful (0)
Replies (4)0
Replies (4)
Pick n Pay's replyOfficial
21 Jul 2021, 09:47Hi Ebrahim,
Thank you for your reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online experience with Bottles.
We have raised this as a complaint with the Bottles Management Team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for your reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online experience with Bottles.
We have raised this as a complaint with the Bottles Management Team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply21 Jul 2021, 09:47
Official
Hi Ebrahim,
Thank you for your reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online experience with Bottles.
We have raised this as a complaint with the Bottles Management Team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for your reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online experience with Bottles.
We have raised this as a complaint with the Bottles Management Team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
EB
Ebrahim B's updateReviewer Update
22 Jul 2021, 10:14I have to date not recieved any call from bottles nor a representative from Pick n Pay. I received a message on the app saying that my money will be refunded in 3 to 10 working says even though I did not cancel the transaction. Why must I wait 3 to 10 working days for your mistakes.
EB
Ebrahim B's update22 Jul 2021, 10:14
Reviewer Update
I have to date not recieved any call from bottles nor a representative from Pick n Pay. I received a message on the app saying that my money will be refunded in 3 to 10 working says even though I did not cancel the transaction. Why must I wait 3 to 10 working days for your mistakes.
Pick n Pay's replyOfficial
22 Jul 2021, 12:14Hi Ebrahim,
The Bottles Team has advised that they have been in contact with you and have advised you of the refund.
Unfortunately we will no be able to advise as to why the refund will take 3 to 10 working days.
Kindly contact the Bottles Team on email *** or call them on ***.
Kind regards,
The Pick n Pay Team
The Bottles Team has advised that they have been in contact with you and have advised you of the refund.
Unfortunately we will no be able to advise as to why the refund will take 3 to 10 working days.
Kindly contact the Bottles Team on email *** or call them on ***.
Kind regards,
The Pick n Pay Team
Best regards,
Pick n Pay's reply22 Jul 2021, 12:14
Official
Hi Ebrahim,
The Bottles Team has advised that they have been in contact with you and have advised you of the refund.
Unfortunately we will no be able to advise as to why the refund will take 3 to 10 working days.
Kindly contact the Bottles Team on email *** or call them on ***.
Kind regards,
The Pick n Pay Team
The Bottles Team has advised that they have been in contact with you and have advised you of the refund.
Unfortunately we will no be able to advise as to why the refund will take 3 to 10 working days.
Kindly contact the Bottles Team on email *** or call them on ***.
Kind regards,
The Pick n Pay Team
Best regards,
EB
Ebrahim B's updateReviewer Update
09 Oct 2021, 12:26I have not received the refund
EB
Ebrahim B's update09 Oct 2021, 12:26
Reviewer Update
I have not received the refund