PICK N PAY NOT ASAP!!!!! VERY HORRIBLE

terrible pick n pay service, i have let things slide before with extremely late deliveries but today they did their big one..... i have been waiting for my order for over an hour, and my order did not have any tracking it showed that it is on the way but the driver was still stationary at the mall i thought "oh its network" because it does that when it rains, then i receive a notification that my order has been delivered but I DID NOT RECEIVE ANYTHING calling customer service is also a nightmare calling the actual delivery guys is beyond a nightmare they don't even have numbers that work on that ASAP APP. eventually i got ahold of him giving me a story about him having a puncher he is at the garage and it showed him that his route ended he is taking the order back to the store, so why did the app show that my package is delivered????????? what kind of a **** is being ran by pick n pay then they will still not apologize nor waiver my delivery fee i wish you ran this service like woolies dash and checkers 60 they COMMUNICATE they don't just leave you stranded. and when they say they make a delivery within 60mins they mean it unlike you lot. AND FIX THAT NEW APP IT HAS A LOT OF BUGS ESPECIALLY FOR THE DRIVERS THEN IT AFFECTS THEIR LEVEL OF SERVICE. oh the customer service lady tried to assist to have my issue resolved however she failed to call me back when the line disconnected

the delivery guy only showed up after having to be irate and i don't like being a terrible customer.