Pick n Pay Norwood Management deserve to be dismissed and their people s****s carefully reviewed.

I refer to a complaint levelled on Sunday 26 April 2020 against the acting manager at the Norwood Mall branch in Johannesburg. I called the call centre and the reference is *** was sent by both SMS and email. I specifically requested a response yet no response was forthcoming and to date almost two months later despite numerous phone calls to the call centre referencing this, no response has ever been received. As i write i am on hold to the call centre in excess of 15 min after explaining the situation and expressly requesting not to be placed on hold as i just needed an opinion as to what further to do. I purchased a product "Loyd cold fusion tea" which came in a gift pack of three flavours as well as a complimentary drinking mug from the Benmore vicinity branch of Pick n Pay. Regrettably discovered the product was not Kosher and returned it to Norwood. The lady on duty refused to accept the return as the packaging was slightly damaged (In truth this is how it was when I purchased it but it was for home use and the quality and condition of the packaging was of no consequence. )Note each individual tea was perfectly wrapped but perhaps the weight of the mug influenced its external condition. I asked for the manager and "Marshen" presented himself to me. I asked him if he was indeed the manager as his badge title indicated otherwise. He said he was the manager on duty. I asked him to call the manager a request which was denied. Explaining the reason I was returning it, he told me they don't stock the product - neither the gift pack nor the individual teas. I asked him to scan it and he refused. I then went into the store and scanned it myself and both the gift pack and the individual teas scanned perfectly. Returned to Marshen he denied ever telling me they did not stock the product but would not return it as the packaging is damaged. He then went away and came back with a man named Patrick. I asked Patrick if i could help he to which he rep**** I'm here to help you not the other way around. I explained the problem again to him and it became evident that Patrick was brought into the equation just to intimidate me. Having got to the end of my tether i wrongfully and for which i apologize turned around and walked off saying "F this" under my breath. Patrick in turn shouted loud and clear and i was already some distance away "**** YOU" for all customers in the vicinity to hear and see. How humiliating how disgusting how unprofessional and how are these people allowed to remain employed - simple answer the customer does not matter and complaints are simply not actioned. Pick n Pay have lost all form of common decency never mind customer care.