Pick 'n Pay North Cape Mall: Unresolved Issues Causing Unsafe and Inconvenient Shopping Experience

Dear Raymond Ackerman,

I am writing to express my sincere disappointment with the customer experience at Pick ’n Pay North Cape Mall. I recently visited the store today, 28/02/2023, and was dismayed to find that nothing has changed since the previous complaint.

Firstly, the broken tile in the back corner with an exposed electrical plug has been deemed “resolved” by placing a orange cone over it. This does nothing to rectify the issue and poses a serious health and safety risk. Secondly, raw and cooked food left by customers is left on unrefrigerated shelves, again posing a serious food-borne health and safety risk.

Moreover, the aisle in front of the cool drinks is always cluttered with trolley cages and staff in a never-ending stocking of the shelves, making it difficult to navigate.

Furthermore, the cleaners and the staff are very busy chatting and being in the way rather than performing their duties.

In addition, the baggers leave their stations for customers to pack their own bags and complain and make it a thing when the customers aren’t packing their own bags.

Lastly, there are many tills that are closed but a handful of cashiers are stationed at tills where conveyors are inconveniently not working and cashiers close tills in the customer’s face without saying anything.

The experiences I have outlined above are extremely disappointing and unacceptable. I urge you to take immediate action to rectify the situation and ensure that customers are not subjected to such experiences in future.