1 reviews | Active since Aug 2017
Pick 'n Pay 'no Care
Used to be one of the first customers when P'nP Online started, they were excellent. Now they are always late, orders incomplete, etc. My order was booked for delivery 30/01/2018 between 17hoo and 18h00. No show. I phoned Customerdon'tcare line, waited 20 minutes, spoke to a guy who wanted to check, waited some more, finally told my order would be delivered today between 11h00 and 12h00. Again, no show. No luck reaching anyone by phone, just receive a generic reply to emails. Finally delivered more than an hour later, surprise: incomplete! Will not support P'nP ever again. Wait, now to get the copy & paste reply from friend A. Moodley.....
Good day Retha Botha,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received. Please note we tried calling you on *** but we could not reach you. Please call our customer care line on *** to provide us the missing items so we can escalate for the credit to be processed.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua
Good day Retha Botha,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received. Please note we tried calling you on *** but we could not reach you. Please call our customer care line on *** to provide us the missing items so we can escalate for the credit to be processed.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua