Pick n pay nightmare

DEAR PICK N PAY .ITS WITH GREAT REGRET THAT MY FAMILY AND I RECEIVED THE WORST TREATMENT FROM PICK N PAY HYPER BY THE SEA (DURBAN NORTH)WE PURCHASE A 85" TCL TV FOR THE VALUE OF R20 000 .ALONG WITH OTHER ITEMS .ON THE DAY OF PURCHASE THE SALESMAN SHOW THE TV ON DISPLAY TO US AFTER PAYING IN CASH FOR TV WE WERE TOLD THAT THERES WAS NO STOCK OF THE ITEM AND HAD TO WAIT FOR WEEK ..AFTER A WEEK HAD PASSED THEY CALL AND SAID THE TV ARIVED AND THEY READY FOR DELIVERY WHILE WE AT THE STORE WE INSISTED TO THE SALESMAN THAT HE NOW SHOW US THE TV IN THE BOX THATS ITS IN WORKING CONDITION AND THERE NO DEFECTS ETC..SALESMAN REFUSED AND SAID THAT WHEN THE TV IS DELIVERED HE WILL COME WITH THE DRIVER AND SHOW US AT HOME THAT THE TV IS WORKING AND THERES NO DEFECTS..A WEEK LATER WHEN THE TV WAS DELIVERED THE SALESMAN WAS NOT AROUND AND THE DELIVERY GUYS THEM SELF DID NOT OPEN THE BOX WHEN ASKED TO AND SAID THE SALESMAN WOULD COME THROUGH. THE BOX WAS LEFT AT HOME SEALD INTACT. THERS WAS NO FORM TO SIGN AFTER DELIVERY TO SAY THE ITEMS WAS RECEIVED CORRECTLY..THE TV BRACKET THAT WAS SUPP**** WAS TO SMALL FOR THE TV SO WE HAD TO GO BACK TO REQUEST A LARGER BRACKET WHICH THEY SAID WOULD TAKE ABOUT 2 WEEKS DUE TO NO STOCK ..2 WEEKS LATER THE BRACKET WAS IN STORE WHICH WE PICKED UP ..TAKE IN MIND THE TV WAS NEVER OPEN TO SHOW US THAT ITS WORKING AND THE THERES NO DEFECTS. TRUSTING PICK N PAY WE LEFT THE BOX SEALED HAS WE WAITING FOR THE SALESMAN WHO REFUSED TO COME THROUGH. ONCE THE RIGHT BRACKET WAS PICKED UP WITH EXITEMENT WE HEADED HOME TO UNBOX THE TV AND TO INSTALL..WHEN WE OPEN THE BOX WE FOUND THAT TV SCREEN WAS BROKEN ..PICK N PAY STAFF HAS NO PROOF TO PROVIDE HAS TO WHY THEY REFUSED TO OPEN THE BOX AND SHOW THE TV INSTORE AND THE MANAGER IS FAILING TO ASK THE QUESTION WHY DID THEY NOT OPEN THE BOX TO SHOW THE TV .NOW THE BLAME STORY START AS USUAL FROM PICK N PAY .PICK N PAY IS FAILING TO PROVE THAT THE TV WAS IN GOOD CONDITION BECAUSE THEY THEM SELFS DIDNT CHECK THE ITEM ..WHICH THEY NEW IT WAS A DEFECTS..I WILL GO FAR AND WIDE WITH THIS EVEN IF ITS ON RADIO OR NCC OR ANY JOURNALIST R20000 IS ALOT OF MONEY .WE CANT BE ****MED BY PICK N PAY STAFF WHO FAILED TO DO THEY DUTIES..