Pick n Pay needs to replace their online customer care team NOW!!!

On 6 July 2022 and amount of R800.84 went off my bank account to Pick n Pay (PnP) ASAP erroneously. I had vast email correspondence with PnP regarding this. On three occasions they requested bank statements as proof that the money was paid to them, and that the transaction had not been reversed. On all three occasions I was informed that a refund was done, and would take 3 to 10 working days to reflect in my bank account. Yesterday the 10 working days on the third promised refund was up, and it does not reflect on my bank account until today, 10 September 2022!!!!!