1 reviews | Active since Oct 2015
Pick n Pay needs to hire more competent staff.
On the 16th of October at 18:09, I purchased a bottle of Cruz Vintage Black Vodka from the Pick n Pay Liquor section at Westwood Mall Pick n Pay in Westville, South Africa. A cashier by the name of Ayanda Mthembu packed and scanned all the other products we purchase. Upon arriving at home after approximately 10 minutes, we realise that the bottle is empty and we haven't even opened it. We immediately went back to the store to enquire about this matter. We were met by the manager, a women who started shouting at us in the middle of the store and causing a scene. We tried to explain the problem to the manager but she was very rude and she kicked us out of the store. The cashier , Ayanda Mthembu told us that he checked the bottle if it was sealed which we don't believe. We will never again go to any Pick n Pay branch again because of the bad service we got at the Westwood Mall branch, we have never encountered such bad service because we have been loyal customers of Pick n Pay. [Email Removed]
Please accept our apologies for any inconvenience caused.
I have forwarded this complaint to our KZN regional office again, for them to re-address this situation, and they will revert shortly.
Kind regards
Customer Care
***
Please accept our apologies for any inconvenience caused.
I have forwarded this complaint to our KZN regional office again, for them to re-address this situation, and they will revert shortly.
Kind regards
Customer Care
***
