Pick n Pay N1 city horrible service!!!!

I had such a horrible experience at Pick n Pay N1 City on Sunday 26/01/2020. I was in the store looking for a college exercise book, first of all I had to walk over the entire shop floor looking for a store assistant to help me find this book, after failing to find someone I decided to search for it myself. I literally had to sit on my knees and look through so many books because their stationary section is so messy with no order, all books mixed up and not packed accordingly. After looking for about 15mins I decided to go to the client service desk for them to ask a store assistant to help me. I waited there for probably over 15 mins again and eventually someone with the name Ronaldo came to help. He then ran off to “look for the books” and stayed away for almost 30mins. He comes back and tells me thats they don’t have stock, I then ask him if he’s sure and he looks very unsure. Then we end up finding a few of the books on the other side of the aisle which meant that he never went to look for these books at all. I then took the 4 books they had in stock for me and left the store. Only to get to another store PnA and found the same books for more than half the price. I spent almost an hour in a store and still wasn’t satisfied with the service! It was putrid. Atleast the Assistant Manager tried to genuinely help me. The rest of the people I had an interaction with was horrible! I’m done with that store!