1 reviews | Active since Jun 2017
Pick n Pay ("Money Transfer Send")
<p>I have been to Pick n Pay Queensburgh this morn. 22.06.17 approx.10.00am and I did a money transfer to a recipient in JHB. I received a receipt and sms with a withdrawal pin. When the recipient (my son) went to withdraw at Pick n Pay JHB he was told there is a technical problem, Internal Problem or Incorrect Pin. My son immediately phoned me because nobody was prepared to help him in Pick n Pay (JHB) I phoned "Money Send" from 10.30 to 5pm and each time I called I was given excuses and "Pass the buck". I am still waiting for help, nobody can tell me whats going on. I phoned Pick and Pay Complaints Dept and was told they will look into it. "Money Send" will also look into it. I also emailed Tyme Transfer with a complaint. In the interim what happens to the recipient whose needs funds to pay for his board and lodge. Nobody cares!!! Pathetic Service.</p>
Good day Sherry,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light. We are busy addressing this complaint with Money Transfer.
We have been advised that they did experience technical difficulties on 22.06.2017 however this has been resolved. The Money Transfer department will be in touch with you.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Sherry,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light. We are busy addressing this complaint with Money Transfer.
We have been advised that they did experience technical difficulties on 22.06.2017 however this has been resolved. The Money Transfer department will be in touch with you.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
My suggestion to " Money Transfer Send" is "work "with Pick n Pay . In the future should other clients receive a terrible service like myself then Pick n Pay should pay the loyal customers their money immediately and "Money Transfer Send" should reimburse Pick n Pay .
My suggestion to " Money Transfer Send" is "work "with Pick n Pay . In the future should other clients receive a terrible service like myself then Pick n Pay should pay the loyal customers their money immediately and "Money Transfer Send" should reimburse Pick n Pay .