Pick n Pay money transfer

I deposited R500 at money tansfer for my brother at PnP Bryanston on saturday the 25th November 2017 at 08h31 and when he went to collect the money, it gave him an invalid code error. I went to PnP and i was told their system is offline and it will be fixed late afternoon. Sunday 26th November i went to PnP Meadowdale, They called the helpline and I told that i will get my money back or my brother can collect the money late afternoon. I couldn't get help and was told that the only shift manager was not available, he was called after i was holding on the phone for 15 minutes. Then i was told i will get the money late afternoon , which it didnt happen. i called again this morning at 08h00 27th November 2017 and this time around i was told that i will get my money only after 12pm as there was a hold, which I dont understand what is for coz this is not a clothing account or i dont owe PnP anything.

I didnt get help from Kedibone Fourie, Call centre Agent and her manager Louis Sibanye, who were not helpful at all and very rude.

This is a very poor service from a big brand like PnP. I deposited money for my little brother who was left stranded the entire weekend becuase of their so called system.