BM
Bongani M

1 reviews | Active since Jul 2018

21 Jul 2018, 19:30

Pick n Pay Mmabatho Horror

Today (2018/07/21) at Pick n Pay Mmabatho, I and three of my friends were physically thrown out of the store.This was because my two friends got a pie and began eating it while we were still doing our shopping,then a security lady came and told us that the pie had to be paid for immediately before it can be consumed.We then asked if that was policy as this practice of eating in the store is frequent, are regular customers as we shop on average twice a week and are well recognised members of the community to ***** or engage in any unbecoming manner.The security lady then said it was the manager's rule (rudely), left to fetch the manager who came, already in a state, told us it was not allowed, of which we asked were is the policy documented?He then began to argue with us, calling Mall security which we were then forcefully kicked out. We then went to Shoprite.This allegation can be proven by the videos and photos we took.

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Replies (1)
Pick n Pay
Pick n Pay's reply22 Jul 2018, 15:22
Official

Hi Bongani,

Thank you for taking the time to write to us and for choosing Pick n Pay.

We have been advised by our team that your complaint has been escalated via your Twitter post. Your reference number for this escalation is ***.

Our team will be in contact with you if they have not done so as yet.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas