Pick n Pay Middelburg Store Manager Gabaza – Rude, Unhelpful, and Disrespectful

I had a deeply disappointing experience at Pick n Pay Middelburg Midwater on 24 June 2025, not just because I was overcharged on clearly advertised specials, but because of the rude and unprofessional behaviour of the store manager, Gabaza.

Instead of assisting me when I queried the overcharges, she: Dismissed my concerns without checking anything Refused to verify the specials I showed her from the app Told me to call customer care using my own cellphone, which cost me over 35 minutes of airtime

Offered no apology or support, despite my being in the store for over an hour

Suggested I go back home, repurchase the same items online, and then return if I wanted a refund, which is simply insulting and unreasonable

When I asked for her name, she gave only “Gabaza” and told me to “just tell them I’m the store manager.” Her tone was degrading, and her attitude showed zero respect for customers or Batho Pele values.

I spent over R2,400 that day, yet I was treated like a nuisance instead of a valued customer. Pick n Pay should seriously review her suitability for a leadership role. Her behaviour was a complete disgrace to the brand.