Pick n Pay Middelburg Mall

On Tuesday May 29 2018, I went to Pick n Pay to so my grocery shopping, swiped my card and PnP went offline during the transaction. I immediately got an SMS from my bank that said that the money had gone through, but the supervisor told me to leave my groceries and wait for the bank to reverse the the transaction. He told me it could take 24-48 hours, with my bank statement.

I came back 48 hours later with my bank statement that showed that the money had gone off my account and the store manager Busisiwe told me that there was nothing she could do because the Double debits had knocked off.

I came back the next day and Busisiwe shrugged off the responsibility to my bank Standard Bank. I went to the bank and they told me the money was with PnP and they couldn't reverse the money until PnP cancelled it on their side.

I have had to wait til today to find out if I can have food or not. I have people looking to me for food and I cannot feed them or myself because of PnP's incompetency. By the time a person does their grocery shopping there is no food and to be told that going to bed hungry would be my problem and not theirs is absolutely unacceptable