Pick 'n Pay Mega City nightmare!

Kindly clarify if CashBack is done at the till or not. I went to Pick'nPay(Umlazi Mega City) to only get Capitec cashback as this is a convenience offered by the bank, I did however spend R30. To my surprise at this very moment being 4:29 the cashier arrogantly infact I know cashiers are known to be rude but this Nonhlanhla Mthembu rudely tells me she does not have R100! I ask her where will I get this amount, she says she does not know! 4 minutes after making me wait for the cashier (Nathi) behind her. She then decides to call me back to her till for the transaction. This after her telling her colleague that she only puts together cash for profit!

I would like to think Pick'nPay has an agreement with Capitec & Capitec pays Pick'nPay for this service. If that is not the case. Kindly communicate that you receive nothing from Capitec & I will not be treated as a priority. I am really disappointed & to think I have always looked forward to this store opening but the service levels are questionable!