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Mbali-Abigail Morgan

1 reviews | Active since Nov 2015

13 Jan 2020, 10:31

Pick n Pay Maponya Mall's disgusting service

Pick and Pay Hyper at Maponya Mall offers the most disgusting service! Product variety: they deliberately do not have a variety of brands, forcing us to buy certain brands, including their own no name brands. There is not a supervisor in sight, and you literally have to hunt someone down to assist, only to be met with a very bad attitude. Workers stand around in groups around the info area, chitchatting while shoppers need assistance. queues are long - always long, with half the counters not manned! The average time I spend in standing in line at this outlet is 30 minutes! There's a queue walker, unprofessionally shouting out '"next" for the till that's free, because their system has not been working for over 4 months now. Its simply the worst grocery shopping experience!

it's a disgrace

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Replies (1)
Pick n Pay
Pick n Pay's reply13 Jan 2020, 11:06
Official
Good day Mbali-Abigail, 
 
Thank you for taking the time to address your concerns with us. 
 
Kindly accept our apologies for the inconvenience caused, we are busy addressing this with our management team. 
 
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 
 
Kind regards, 
Pick n Pay Team