pick n pay maphonya

the place has no customer care what so ever,they had a promotion going which ended 04/08/2019 but still to this day i have not received my pan. every time i head there to ask they tell me to wait for a call n when i ask by when should i expect the call they bluntly say they don't know. should have received my pan two months ago but they have not communicated anything and don't know if i'll ever receive the pan i was promised. Very disappointed because when i was spending my money they didnt complain,now that they have to give me something for participating in their promotion,silence.