1 reviews | Active since Jun 2018
Pick n Pay manager nearly attacked me physically
I was nearly physically attacked by Pick n Pay manager in Fish Hoek Main Road, Cape Town last Sunday of the 1st December 2019. What's worse is that I just spent over 7000 at one of the Pick n Pay stores in Kenilworth that day. The incident was fueled by the complaint about one of their Verimark product which I bought the previous week and I had to return it because it had a defect. The store denied that I bought the product from them and said that Pick n Pay does not sell Verimark products.
Now this day of the 1st December, I went to do shopping in Kenilworth where I decided to purchase the same Verimark product from Kenilworth Pick n Pay store. The intention was to show the Fish Hoek Pick n Pay management that made me look like a **** though am their loyal customer that I did purchase the item from their store. I didn't have the receipt which would have made my case a lot easier. The item was the only one on the shelf also which made it a lot more difficult to prove that they are not faithful to their customers.
When the manager shouted at me in such aggressive way, the whole store was stunned and everybody looking at me. What was worse is that he looked at other white people and shook his head to show people of his race how stupid he thinks I am. I have never been so hurt and embarrassed like the way that the Fish Heok Pick n Pay manager treated me. He messed up both my day and the beautiful moment with my sister who came specially to visit me.
I felt racially undermined and not valued by the same store that I support and give my loyalty to. I felt mocked and treated like the worst fool. The Pick n Pay store in main road Fish Hoek is the only closest and convenient store and, even though I still shop at the store, I still don't feel comfortable whenever I go shopping. I have lost the fun that I had when going shopping at their store because every time I walk into their store, I'm reminded of that incident.
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
