MS
Mokgadi S
1 reviews | Active since Jul 2019
29 Dec 2019, 12:12
Pick n pay mall of the north
4 bonaqua bottles priced at R19.99 but when we got to the till to pay the bottles were R31,99, they said they dont know where the pricing came from. We requested to pay the price displayed but management refused and superiors refused to talk to us, ended up paying for the bottles at that price. Poor service on their part
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Pick n Pay's replyOfficial
31 Dec 2019, 12:01Good day Mokgadi,
Thank you for choosing Pick n Pay.
Please accept our apologies for the delay in response and any inconveniences caused to you.
We view this incident in a very serious light, we are busy addressing this with our management team.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
The Pick n Pay Team
The Pick n Pay Team
Pick n Pay's reply31 Dec 2019, 12:01
Official
Good day Mokgadi,
Thank you for choosing Pick n Pay.
Please accept our apologies for the delay in response and any inconveniences caused to you.
We view this incident in a very serious light, we are busy addressing this with our management team.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
The Pick n Pay Team
The Pick n Pay Team