RM
Rebone M

1 reviews | Active since Mar 2014

22 May 2021, 16:44

Pick N Pay Mall@Lebo

I have never seen a cashier so rude like Mahlatse Makari if that's really her name because she was not even wearing a nane tag, I went to pay and had 6items, which I don't know PicknPay Mall@Lebo had a cap of 5items at their cigarette station. I said to her fine she can pay in the first 5 and I'll pay the 6th after, she immediately without thought said NO, she has to continue with the next person. I said surely 1 item will not kill to pay and I am not even *****ing it. After saying to her i'd like to speak fo the manager she just said to the other cashier next to her, "Please take this customer of yours, it seems she's going to give me a headache", then she took off and comes after 2 or 3 minutes, scans the 6th item and says "You can pay". Customer training will do her better, but her attitude is the worst

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Replies (2)
RM
Rebone M's update17 Jun 2021, 03:49
Reviewer Update
I was called on a public holiday by the "manager" and the said cashier, saying she wants to talk to me privately, I don't understand is that how your protocol works?
Pick n Pay
Pick n Pay's reply17 Jun 2021, 11:42
Official
Hi Rebone,

Thanks for taking the time to provide us with your feedback.

We have shared your post with our Regional Management team for further assistance.

Kind regards,
The Pick n Pay Team