1 reviews | Active since Feb 2015
Pick 'n Pay Maburton -Panorama service sucks!!!
Good day, I do not know if I should just make peace with the fact that Pick n' Pay Panorama in Malburton (Joburg South) renders poor service or not. Today I got a shock of my life when I asked one of the staff members, a lady by the name of Ebenya to show me where margarine is and she told me that "I am tired..."at first I thought she was joking but when I saw the impatience in her face I knew that I am in for a rough shopping experience. To be honest I did not report her to the front desk because in September around the 09th I came in and bought pies and the gentleman helping me just put the pies in packes and pasted the price tag on the side leaving the package gaping. when I asked him to do it right he said I can also do it myself because he is busy and he turned his back on me and continued with his other duties. I then reported him to a lady by the name of Christine who really took my complaint very casually and promised to sort it out and give me feedback. she never did and I visited the shop later on and she told me that he is scheduled for a DC. now there is one thing common between the two staff members involved. they are foreign nationals and please don't get me wrong I am not raising a xeno card here but I think the training is not proper based on the responses I got from them. I don't expect a response since no one bothered to give feedback even after sendi a letter through PnP website. PnP Mulburton service really sucks!!!
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service and inconvenience caused, we are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service and inconvenience caused, we are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
