Pick 'n Pay/ Lottery refused me service

On Sunday 17.02.19 at 13:15 I went into Pick ‘n pay DiepKloof square to redeem my lotto winning ticket with the aim of betting and trying my luck once again. To my disappointment I found the Lotto counter and the entire Kiosk unattended, I then went to the supervisor/manager station to bring this to their attention and found that space too was totally vacant and unattended and that the supervision and management of the store was at left in limbo. I then approached what appeared to me to be a camera/control area and brought this to the attention of the lady that was seated there and she directed me to a lady by the name of Refiloe and asked her to assist me not far from her who was enjoying a casual loud conversation with her friend/colleague, she quickly brushed me off when I told her that I wanted to redeem/play Lotto and said “the Lotto station is not opened on Sundays” and before I could comprehend that or say anything else she was walking back to her fried to continue their juicy conversation about last night’s happenings which she could not clearly wait to give up her duties to go and continue. I do know for a fact that what she told me about the Lotto station not being opened on Sunday’s was a blatant lie and that she took advantage of supervisors/managers not being available and humiliated me in front of everyone, I know this because on Sunday of 03.02.9 I was queuing with so many customers who came to claim an play at the same time and at 11:02:14 that Sunday I redeemed ticket number 06 ********** 83 ********** 94 at the same counter. It is such behavior that makes franchises lose their reputation and ultimately a lot of money – next time I walk into this branch I will be armed with my camera and ready to expose all on social media platforms additional to all governing bodies as this was not the first time I received disturbing service from this branch. Additional to revenue that SA Lottery and Pick ‘n Pay may have lost from this I lost on valuable time and money to come in and redeem my ticket number 06 ********** 66 ********** 94 at 15:03:48 on 18.02.19.