LN
Lerato N
1 reviews | Active since May 2019
16 May 2019, 17:26
Pick ń Pay Loch Logan
Pick ń Pay Loch Logan employees don't know how to interact or communicate with their clients. I tried to buy electricity there for the first time and they want a slip that I don't have. How do I buy with a slip if I am a first time buyer and how they spoke to me and refused to help me was unacceptable
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Pick n Pay's replyOfficial
16 May 2019, 18:09Hi Lerato,
Thanks for taking the time to address your concerns with us and for choosing Pick n Pay.
Please accept our apologies for the confusion caused at this store. To purchase electricity you would need to produce your utility bill/ meter number to enable the cashier to process the purchase for you.
The slip that the cashier would have been referring to would have had your meter number on it. We will advise management team at the store to brief their cashiers on how to communicate this to our customers.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team
Thanks for taking the time to address your concerns with us and for choosing Pick n Pay.
Please accept our apologies for the confusion caused at this store. To purchase electricity you would need to produce your utility bill/ meter number to enable the cashier to process the purchase for you.
The slip that the cashier would have been referring to would have had your meter number on it. We will advise management team at the store to brief their cashiers on how to communicate this to our customers.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team
Pick n Pay's reply16 May 2019, 18:09
Official
Hi Lerato,
Thanks for taking the time to address your concerns with us and for choosing Pick n Pay.
Please accept our apologies for the confusion caused at this store. To purchase electricity you would need to produce your utility bill/ meter number to enable the cashier to process the purchase for you.
The slip that the cashier would have been referring to would have had your meter number on it. We will advise management team at the store to brief their cashiers on how to communicate this to our customers.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team
Thanks for taking the time to address your concerns with us and for choosing Pick n Pay.
Please accept our apologies for the confusion caused at this store. To purchase electricity you would need to produce your utility bill/ meter number to enable the cashier to process the purchase for you.
The slip that the cashier would have been referring to would have had your meter number on it. We will advise management team at the store to brief their cashiers on how to communicate this to our customers.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team