BH
Bjornhenri H

1 reviews | Active since Nov 2020

02 Sept 2021, 08:00

Pick n pay liquor Somerset Mall, Misleading customers

Good day people I want to inform you to check pamphlet and prices on shelves when visiting Pick n Pay liquor store, Somerset Mall.

I WENT IN THERE 15:00, GOT A SPECIAL PAMPHLET AND WAS GOING TO BUY THE GLENMORANGIE WHICH WAS ADVERTISED R349. 99, AND STAYS SAVE R120 WHEN YOU SWIPE PNP SMARTS HOPPER.

NOTE : NORMAL PRICE ON SHELVES AND DISPLAY WAS R399. 99, SO IF YOU SAY R120. 00 THEN IT SHOULD BE R279. 99 AND WHEN I GOT TO TILL AND SWIPED MY SMARTS HOPPER IT SCANNED R349. 99. I TOOK PICTURES OF EVERYTHING.

I WENT TO TILL ANS ASKED MANAGER ALDID TO ASSIST ME, BECAUSE THIS WAS ****************, I MADE 3 CALLS ASWELL TO CUSTOMER SERVICE. ALDRID COULDN'T ASSIST AND JUST PULLED UP HIS SHOULDERS, AFTER I SPOKE TO WERNER THE OTHER MANAGER, HE JUST TOOK LEAFLET AND SAID HE'LL TAKE IT UP WITH MARKETING, AFTER WAITING 1HR15MINS, A LADY SUPERVISOR CAME TO ME EXPLAINING THE FOLLOWING :

THE BOTTLE COST R519. 99,AND AFTER R120 OFF, ITS R399. 99, THEN A FURTHER R50. 00 DISCOUNT.

BUT NO WHERE THE PRICE REFLECTS AS RR519. 99 NOR R469. 99,THIS TO ME IS PART OF PRICE FIXING/MISLEADING YOUR CUSTOMERS.

AFTER 1HT30MINS I LEFT AND PAID THE R349. 99, BUT I WILL NOT LEAVE IT SO AND WANT FURTHER ACTION, AS THEY LET ME WAIT IN STORE FOR 1HT30MINS, AFTER 3 CALLS THE ONE LADY TOLD ME THAT IT WAS AN ERROR, I ALSO POINTED OUT ON LEAFLET THERE IS NOTHING IN FINE PRINT, SAYING ANY PRINT ERRORS OF MISPRINT OR TECHNICAL ERRORS WILL BE VOIDED, BUT THERE IS NOTHING. ALSO THE MANAGER SAID THAT THE R120 OFF IS NOT APPLICABLE ON SALE GOODS, BUT AGAIN NOWHERE IN LEAFLET DO THEY POINT IT OUT.

I'M DONE WITH PICK N PAY LIQUORS.......

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