Pick n pay Lies and has ****ty service
I issued a complaint on the 17 of April to complain about sour milk. I was given a ref number and told someone will contact me. NOTHING CAME OF THAT. So i posted to hello peter. Pick n pay rep**** telling me that a voucher is being sent to my PO box.
HOW IS THIS EVEN POSSIBLE!!! You dont have my delivery details!!! YOU ARE LYING TO ME BLATANTLY SO!!!!!
Your service is a disgrace. Who posts vouchers anyway? Please email it and CONTACT ME
Good day Leya,
Thank you for choosing Pick n Pay and taking the time to write to us.
We have done an investigation in to your complaint and advise as follows:
- Your complaint was logged on 18.04.2018 by the call centre consultant that you had spoken to.
- Postal address linked to your id number & smart shopper card on our system is P.O.Box 1043, Roodepoort, 1725
- Gift card and letter was sent to the above postal address on 18.4.2018
We are unable to advise on how long the postal service will take to deliver the letter and gift card to you. Please keep a look out for the communication sent to you from our Corporate Brands Team.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Good day Leya,
Thank you for choosing Pick n Pay and taking the time to write to us.
We have done an investigation in to your complaint and advise as follows:
- Your complaint was logged on 18.04.2018 by the call centre consultant that you had spoken to.
- Postal address linked to your id number & smart shopper card on our system is P.O.Box 1043, Roodepoort, 1725
- Gift card and letter was sent to the above postal address on 18.4.2018
We are unable to advise on how long the postal service will take to deliver the letter and gift card to you. Please keep a look out for the communication sent to you from our Corporate Brands Team.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas