Pick 'n Pay licence renewal service - poor customer service

I used Pick 'n Pay vehicle licence renewal service - powered by claimexpert.co.za, and I am still waiting for my licence to be despatched, never mind to arrive. Because I am temporarily away from my home province, I renewed online. Money was taken from my bank account and I received an acknowledgement on date of application - 09/11. On 16/11 I received a phone call from an agent asking for my traffic registration document, as I have a foreign passport, which I sent immediately - and received acknowledgement. On 19/11 I received an email that my disc had been received from the authorities and was ready to be sent to me and would I please confirm my address. I also did that immediately. It is now 30/11 and I have not received my disc. I have 1) emailed the Pick 'n Pay email address; 2) emailed the claimexpert email address; 3) logged a ticket on the renewal portal; 4) sent a WhatsApp to the business account that called me; 5) called the number on the WhatsApp business account, got no reply and left a voice message; and 6) sent a "Call me back" message on claimexpert.co.za. Finally today I got a WhatsApp message (no phone call) saying, "apologies ma'am. Your disc will be sent out this week". I rep**** that it is already Wednesday and my vehicle is now *******. Could they give me an exact date? Needless to say I have had no reply. I'm still waiting for the call back from claim expert. Pick 'n Pay takes a fee of R329 in addition to the licence fee for the service, and promises delivery within 10 working/business days from the day you paid and supp**** all the required documentation and delivery address. I paid and supp**** documentation and address on 9/11. The additional documentation was requested on 16/11 and supp**** immediately. Although I was asked to confirm address on 19/11, I had supp**** it with the initial documentation. Therefore, today is the last day it should have been delivered (being 10 working days from the 16th). This in itself is unacceptable, but my main complaint has to do with the complete lack of response to six attempts to reach them. It feels like a complete dereliction of duty with regard to customer service. I will not use this service again.