Pick 'n Pay Liberty Midlands Mall - worst customer service ever -What ever happened to the customer is always right?

I visited the Pick 'n Pay at liberty mall in Pietermaritzburg for the second time in the past few weeks today, however today was the last straw. We had purchased a Skyworth TV on December 5th 2021, unfortunately the receipt was misplaced, and the TV was suddenly damaged around the week of May 8th Upon the first visit we were told we can not be assisted as they stated they couldn't track the receipt it was to far back. Today however, I was at my ends when I walked in the store to find three individuals, Sandile, Hlengiwe and Zinzi behind the information desk. As soon as my problem was told to them, with negative attitudes they said they couldn't help us, after much fussing, huffing and turning Zinzi decided to hop on the counter and attempt to assist. At first she stated no-one was answering the calls and then decided to call Smart Shopper to track the details (bare in mind, after my mum's vigorous attempts she was finally able to extract a transaction number on her own by making numerous calls to self service and they advised the store could retrieve the slip with that which is the only reason we went back to the store). She (Zinzi) was advised the date of purchase and transaction number, when she told us we just have to act stupid and be nice to them (Smart Shopper) or they drop the call and don't help They then tried to retrieve the slip from their systems and advised that it was to long ago and they couldn't, and that they would query with the department manager what to do, Hlengiwe who claims to have went to find the manager was found warming and handing another person's lunch to them, and it gets best here, after 15 minutes of waiting for the manager, who I had also had to personally run around the store and look for, Godfrey the department manager appeared and had the audacity to tell us, that he is going to be very frank but losing the slip was our fault and we had to be patient because they didn't ask us to lose the slip. We were livid and asked for the store manager and instead of adhering turned back to say the store manager isn't going to do anything for us. Anyway, he walked away claiming to go call the manager, we stood waiting for another 25 minutes, mind you in this time, Godfrey was seen in the appliance aisle picking up and carrying away an air fryer - whether for a customer or himself I'm unsure of - but still ignoring our request. When Zinzi was asked to make arrangements to call a store manager as we were waiting to long, she started to become ratty about how we acting like she didn't want to help and she did what she can now she can't do anything else and her response to can she not just call the manager was that she didn't know who the manager on duty was and I quote, "No, I will not do that". We left the store completely unsatisfied at the indignifed and utter lack of consumer respect from the staff.