Pick n Pay - Knysna - WHAT A SERVICE!!!!!!

Pick n Pay Knysna - My First time - I order some items from PnP Knysna for the first time on the 27 Mar'26, I ordered Nescafe Classic with the Nescafe Mug, but received a Mug that does not even belong with it (random mug), on the 30 Mar'26 again order some items, but some of the items I did not received because they did not have it in stock - but I paid R448.96 and this amount went off my bank account, so the total of the items i received total to an amount of R349.96. So a day or 2 later went and see the Manager he called one of his packers because I does not no what is happening, and she could not told me much either - the message on my app just stated "Your final bank charge R349.96 is a bit lower than the R448.96 that was initially reserved. Your bank will automatically release the difference" today is the 7th April - not refund on the App - No refund back into my bank . I am still waiting!!!!!! So if this is happening to me how many other people this is happening too. Specially old people. I even ask the Manager at PnP what is the steps to get the refund. He doesn't know, Really!!!!! This was my LAST order with PnP - What a service????!!!