Pick n Pay Knysna Complaint

Typically Pick n Pay. I sent this email on the 29th of November 2021 already, still not a single word from them!!!

Good day

I bought some Lean Beef Mince from your Knysna store on the 29th of November, as you can see from the attached pictures pnp advertised the mince for R69.99 per kilo from the 29th of November. The mince is marked on the label for R96.99. I was charged at R96.99 per kilo as you can see on my till slip. Why do you advertise specials and then you charge the customers more, this is surely not acceptable. I know it is a small amount, but if you add up all the customers that goes through your store in one day it adds up to a lot.

This Knysna store of yours really needs attention from head office, I was in this store about a week ago wanting to use a voucher that I got from my Standard Bank rewards, the cashier did not know how to process the voucher, she tried to get hold of a supervisor, this person was on lunch, so there was only one supervisor in that big store. I stood waiting for a long time before she arrived, in the mean the two managers who was at the managers platform just next to the till I was paying was sitting on their cellphones, not one of them offered to help, they rather sat there laughing about the situation, obviously not knowing what to do. This is not acceptable for a store manager!!!!

I would like an explanation from head office about this wrong pricing and charging customers incorret prices, don't even let the store manager called Hyrum or Hyron, tallish guy phone me. I am not interested in his attitude, even the staff complains about him.

Regards Mrs Le Roux