pick n pay kilburn unfriendly stafff

<p>i recently bought a ****in at pick and pay kilburn. the ****in was old and soaked in what the baker said was vanilla essence. it was stale, dry and bitter. i took it back and asked to see a manager. after being sent around the shop and ignored i decided to head to the managers office myself. he was not present. i again asked around for a senior member of the staff.</p> <p> </p> <p>i was told susan would come and see me i. a minute. little did i know susan passed me by about 5 times and didnt acknowledge me. </p> <p> </p> <p>after i managed to recognise and stop the manager i told him i was very unhappy. we both headed t the baker and i told him wbat was wrong and asked to be refunded.</p> <p> </p> <p>the manager said i should speak to susan again.</p> <p> </p> <p> i tried to grab her attention again, all i got was a 'hello' and she headed off again without asking what she could help with.</p> <p> </p> <p> i again stepped infront of her and said that the manager instructed me to get a refund by you.</p> <p> </p> <p>she completed the task, only while boasting that the shop would fall apart without her magic till keys and pass coxde. this was a conversation going on between her and another staff member.</p> <p> </p> <p>she didnt speak to me at all and was very unfriendly the whole time.</p> <p> </p> <p> </p>