NL
Neil L
1 reviews | Active since Aug 2017
29 Mar 2025, 14:37
Pick n Pay Kensignton
The usual dreadful ASAP service from Pick n Pay Kensington. Who is running that clown show? If it isn't rotten food or broken / damaged items, it's three hour delivery delays with half the items "out of stock".
Pick 'n Pay Kensington needs to be shut down, not only for incompetence but multiple food safety / health violations. Disgusting. Waste of time. Have to go shopping again after the delivery, which defeats the purpose.
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Replies (1)
Pick n Pay's replyOfficial
19 Apr 2025, 17:48Hi Neil,
Thank you for reaching out to the Pick n Pay Customer Care Team. Apologies for the delay in response, due to a technical issue on the site we were unable view your post in time.
We have been notified that a refund of R89.99 for the damaged items was processed, this credit should reflect in your wallet immediately. You are welcome to use this credit on your next order.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team. Apologies for the delay in response, due to a technical issue on the site we were unable view your post in time.
We have been notified that a refund of R89.99 for the damaged items was processed, this credit should reflect in your wallet immediately. You are welcome to use this credit on your next order.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply19 Apr 2025, 17:48
Official
Hi Neil,
Thank you for reaching out to the Pick n Pay Customer Care Team. Apologies for the delay in response, due to a technical issue on the site we were unable view your post in time.
We have been notified that a refund of R89.99 for the damaged items was processed, this credit should reflect in your wallet immediately. You are welcome to use this credit on your next order.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team. Apologies for the delay in response, due to a technical issue on the site we were unable view your post in time.
We have been notified that a refund of R89.99 for the damaged items was processed, this credit should reflect in your wallet immediately. You are welcome to use this credit on your next order.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,