DW
Debbie W

1 reviews | Active since Mar 2009

10 Jul 2018, 11:43

Pick n Pay Kenilworth Centre

PnP Kenilworth Centre used to be such a clean, organized store but since they started changing the shelving , the place is a mess.

Shelves have been lowered and it looks terrible; isles are full of stock not unpacked; the flow/layout of the products doesn't even make sense. Their staff are just standing around particularly around the produce and fridges/butchery area chatting away. Many of the staff are constantly on their cell phones.

One must now stand in a long queue to purchase cold meats i.e. from the rolls/bread counter. The is insane because you stand for a long time before you eventually have to move to the cold meat counter to place your order!

PnP Kenilworth not a pleasant place to shop at any longer, sadly

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Replies (1)
Pick n Pay
Pick n Pay's reply11 Jul 2018, 12:07
Official

Good day Debbie,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service experience.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Thabisile Macuacua