Pick n Pay Kays - Noways!!!

I went to Pick n Pay this morning just like most mornings. I use the same bank card every time. Tap and go. This morning 09/03/2023 at about 07h30 I went to Pick n Pay Kays center. Bought water and a few other things the lady at the till does not have the water on tap price so she is running around trying to get it, so I tapped my card and the card keeps on decling Check or savings but it's a credit card I used this same card at the same store just the night before, the lady refers me to the kiosk and here we go again the employee behind the counter is shouting for the attention of one of the cashiers at the normal tills, she does not have the water price.

She tells me to select check and the transaction will go through, obviously it did not because it is the same speedpoint machines. So this employee tells me that I must be sure how much money I have in my account before I come to the store.

I tell her I know how much money is on my card . She advises me to withdraw cash, I ask her where as the Absa teller outside the store almost never works.

She said that I can do a cash back in store, so I ask her how on earth will it work because then I can just as well pay with my card at the till as per normal and she saw that the speed point doesn't take my card.

Impatient and lack of knowledge, poor customer service. I went to withdraw money from the atm came back to pay, and guess what - employee does not have the water price.

We shop at this store on a weekly basis and the last couple of months there is poor merchandising and many price errors on promotional items

Its sad to think that I spend most of my salary at that grocerie store as it is closest to my house. I would rather drive to a different Pick n Pay