RB
Rozelle B

1 reviews | Active since Feb 2018

28 Feb 2018, 09:37

Pick 'n pay Jean crossing

Yesterday 27 Feb 2018 I went for my monthly groceries shopping at P 'n P Jean crossing. This is most probably the worst shopping experience I have ever received. With incorrect price labels I went to the counter to pay and as expected they charged me a different price. I told the cashier (with no name tag/ none of the cashiers had name tags) that this is not the advertised price. She then walked herself to go get the correct price. Came back said yes it was incorrect called her manager who also walked to double check the prices. He also came back to ‘confirm that they have charged me incorrectly. At this stage none of them has apologised for me having to wait, for they incorrect labelling and bad attitude. I asked the cashier so at what point do you apologise to the client to which she responded ‘sorry’.

This is unacceptable P 'n P Jean, your store is untidy, your staff is unfriendly – managers included and you charge what you want. I will never return to your store!

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Replies (1)
Pick n Pay
Pick n Pay's reply28 Feb 2018, 12:03
Official

Good day Rozelle,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas