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C
Chante

1 reviews | Active since Oct 2022

13 Jan 2026, 09:18

PICK N PAY IS PATHETIC

i ordered goods from Pick n pay on the 28th November and it was scheduled for delivery on 5 December. today it is the 13 December and i haven't received my order, any contact or communications from Pick n Pay. i escalated it to their customer service department, who is very incapable. i am dealing with an agent who despite having my order number, is asking me which store accepted the order (uhm, it's an online order how must i know), and telling me that they have escalated the matter to their Home care department and waiting for them to get back to them since 16 December. I have requested multiple times for a manager to contact me to explain this incompetency and why i have still not received my order or received any communications from Pick n Pay - but no success. Their telephone line is a disaster - i have spent over R100 worth of airtime listening to songs without getting through to an agent. PATHETIC! I WANT THE GOODS I PAID FOR!

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Replies (1)
C
Chante's update13 Jan 2026, 12:43
Reviewer Update
I have been in contact with ASAP. They escalated the matter to the Homecare department on 12 and 16 December and still no feedback. You should be contacting me explaining this incompetence and why basic customer service is unattainable by your business and staff. Surely if you do not fulfill an order by stipulated date, you ought to reach out to the client and explain the reason therefore and propose a resolution. Not tell your customer to phone a generic customer care line after more than a month of waiting for goods to be delivered!