1 reviews | Active since Feb 2025
Pick n Pay ******ion
I bought groceries via PnP ASAP and after having paid for all the items I did not receive all the requested items. The money for those Items was then transferred by PnP (Stupidly) into my smartshopper money wallet instead of back into my bank account. The app says it takes between 3 to 5 working days to refund your money into your banking account, but I have now waited nearly a month for my money to be returned to me.
This literally means that PnP are forcing me to spend my money only at PnP and nowhere else because money that is stuck in your smartshopper money wallet can only be spend at PnP. Is this not a form of ******ion?
Their customercare do not seem to care as your emails to them gets no response from them at all. Loyal customer for years but I will never use PnP ASAP ever again as this I fear will be a continuous trend. The whole experience has made me abandon Pick N Pay all together.
I would rate ASAP a 0 if I could.
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor shopping experience at this store & for the delay in response to your post. Due to a technical error on this site we were unable to response sooner.
Kindly advise if you have since been assisted or if you still need assistance to enable us to address this complaint with our Management Team who will be in touch with you.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor shopping experience at this store & for the delay in response to your post. Due to a technical error on this site we were unable to response sooner.
Kindly advise if you have since been assisted or if you still need assistance to enable us to address this complaint with our Management Team who will be in touch with you.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,