Pick n Pay *****ing money via the app

So disappointed and upset with Pick n Pay. I ordered using the app. Ordered 3 items. My son received the package and noted that there was an item missing. Now bare in mind NO WHERE did it say the item was out of stock. I completed and paid. R195.98, went through successfully. I check the App, the details say I paid R 130.00 Look at what I checked out, NOW it says out of stock. BUT an amount of R195.98 was successfully deducted. I call for assistance but instead of listening I get talked over and get asked to send them a statement showing the amount went through Well, needless to say that was not possible I called my bank and enquired, yes the amount was successful So Pick n Pay are *****ing from the consumer The consultant and Supervisor were not helpful at all I disputed the purchase on the app,,,,NO ONE has called me Now Pick n Pay, R65 might be peanuts for you To me it's food

I am sticking to Spar and Checkers, much better with customer service, THEY listen Their App advise you if an item is out of stock They even ask you to choose alternative incase the item you chose is out of stock

Your app is disappointing