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Efa Furusa - Mashego

1 reviews | Active since Dec 2024

07 Apr 2025, 13:48

PICK 'N PAY ****ING CUSTOMERS

Yesterday 6 April 2025, I placed an order via the ASAP app for goods worth almost R800.00 and unfortunately I received someone else’s order. Upon contacting the support desk, I was advised that I would receive an email requesting photographs of the incorrect delivery. I responded to that email immediately with the required information.

Subsequently, I received another message asking if I would be available at 9:00 AM on 7 April 2025, for the incorrect order to be collected. However, there was no mention of when my correct order would be delivered. As of now—more than 24 hours later—I have yet to receive any further communication or delivery of my order.

This experience has left me feeling extremely frustrated and neglected. I have paid in full for items I urgently needed to prepare meals, with the food I ordered and instead, I have been left without both the goods and any meaningful updates. It is unacceptable for a real-time delivery platform to leave a paying customer in such a position, especially without proactive communication.

PICK 'N PAY IS RUNNING A ****!!! Swoping high value items for cheap ones!!! I have seen this trend with other complains on this platform

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Efa Furusa - Mashego's update10 Apr 2025, 16:25
Reviewer Update
So today the 10th of April 2025, I still have not received my money which PicknPay transfered into my Wallet. I processed a PayOut on Monday 8th April 2025, I didn't receive any confirmation that my funds were processed and when I checked today there waals no funds in my account, however the funds are still reflecting in PicknPay Wallet, so I tried again to payout, same status..... When I called the customer care they informed me that because I tried another payout today, the funds will take 3 to 5 days to reflect, since Sunday when they messed up my order they still hold me RANSOM and HOSTAGE to my funds!!! This is unbelievable I should have just ordered with CHECKERS, who are more efficient and customer eccentric, in my experience.