1 reviews | Active since Dec 2011
PICK 'N PAY INEFFICIENCY
I HAVE SUPPORTED PICK 'N PAY FOR MANY DECADES AND HAVE HAD A CREDIT FACILITY WITH THEM FOR MORE THAN 5 YEARS THE CREDIT FACILITY HAS BEEN SETTLED ON DUE DATE WITHOUT EXCEPTION. IN FEBRUARY THIS YEAR I INCORRECTLY PAID THE JANUARY BALANCE INSTEAD OF THE FEBRUARY ONE, RESULTING IN A SHORT PAYMENT OF R71.25 TO MY HORROR I FOUND THAT I HAD BEEN CHARGED INTEREST FOR THE MONTH OF R84 84 ON THIS R71.25 SHORT PAYMENT. I HAVE HAD DOZENS OF EMAILS WITH PICK 'N PAY STOREACCOUNT ASKING FOR AN EXPLANATION, WITHOUT ANY LOGICAL EXPLANATION. I HAVE ASKED FOR A SUPERVISOR TO CALL ME BUT NO SUCCESS. MY LATEST STATEMENT REFLECTS A N ADDITIONAL INTEREST CHARGE FOR THE MONTH OF R10.07 ON THE R84.84 THAT I HAVE REFUSED TO PAY. THIS EQUATES TO AN INTEREST RATE OF CLOSE TO 150% P A!!!!!!!!!!!!!!!!!!!!!!!!!!! NEEDLESS TO SAY THAT I HAVE CLOSED MY ACCOUNT AND WILL TAKE MY BUSINESS ELSEWHERE REGARDS DENNIS RUTTER
Thank you for your reaching out to Pick n Pay Customer Care team.
Kindly note that you would be required to contact the RCS Group directly. They facilitate the credit on behalf on Pick n Pay on our smart shopper card. All the information between the client and RCS is strictly confidential and we as Pick n Pay staff do not have access to any such information. You can contact them on any one of the below details:
Tel: *** - Call center: ***/ *** Email: *** Email: *** or ***
Should you have any further questions or queries relating to Pick n Pay, please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below.
WhatsApp: *** -https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***- Email us on: ***
Operating Times: Monday- Saturday 08:00-17:00 - Sun & public holidays: 09:00-17:00
Kind Regards,
The Pick n Pay Customer Care Team
Best regards,
Thank you for your reaching out to Pick n Pay Customer Care team.
Kindly note that you would be required to contact the RCS Group directly. They facilitate the credit on behalf on Pick n Pay on our smart shopper card. All the information between the client and RCS is strictly confidential and we as Pick n Pay staff do not have access to any such information. You can contact them on any one of the below details:
Tel: *** - Call center: ***/ *** Email: *** Email: *** or ***
Should you have any further questions or queries relating to Pick n Pay, please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below.
WhatsApp: *** -https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***- Email us on: ***
Operating Times: Monday- Saturday 08:00-17:00 - Sun & public holidays: 09:00-17:00
Kind Regards,
The Pick n Pay Customer Care Team
Best regards,