Pick n pay in Malvern sucks! No customer service!!!

My husband bought a beach umbrella from ur store on Friday before going to the beach. We get to the beach in the blistering sun only to find the umbrella defective. Absolutely furious, we had to buy another one on the beach. I took it to the store yesterday to return it and the manager who is obviously to lazy to try n help me,says they need the slip. I told him the barcode is still on the umbrella which they scanned n can rescan it. He says no! This store always has bad customer service! He could have helped me if he wanted to but chose not to! R300 down the drain for a defective item sold by ur store! There are always people complaining about something in this store. Whether there no one to help on the floor or nobody at the fruit and vegetable department to weigh ur stuff! I'm absolutely furious! Pick n pay will not get my business anymore!!! And if you care about your brand and name, sort your store out!!!